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Matrix Hotel and Pub Insurance Specialists

Cleveland Tavern, CLEVELAND, QLD

Cleveland Tavern - image 1
22-28 SHORE STREET
4163
Rating: 
Your rating: None Average: 2.7 (12 votes)
Email: 
Phone: 
(07) 3821 3944‎
Fax: 
(07) 3821 3990
Social media: 
About Cleveland Tavern: 

Come and check out the new look Cleveland Tavern!!! Our great food, low prices & fantastic customer service are sure to please the most discerning customer. Whether you're looking to hire a function space or just somewhere to chill out we're certain you'll enjoy your experience with us. Don't forget you can always follow us on facebook.

Monday Night - Retail & Hospitality Night 8pm til late - bring your payslip for our special treatment!!!
Tuesday Night - Trivia & Tbones 7pm til 9pm
Friday Night - Beer n Babes 3pm til 7pm & Live Entertainment 9pm til late
Saturday Night - Live DJ set 9pm til late
Sunday Session - 2pm til 6pm - Live Entertainment, Free Pool & Free bbq

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Reviews (1)

Eimíle Larissa Brown's picture
Eimíle Larissa Brown

Horrible experience, raw uncooked food, rude staff

1
4 months 23 hours ago

To say that my 6 friends and I were "disappointed" with our dining/customer service experience tonight is unfortunately the understatement of the year. After ordering our meals (+ entrees) at just after 6pm, we waited until 7:30pm for our ENTREES to arrive. I went up to ask the manager when the main course meals would be ready to be told "soon". When I politely asked for a refund I was refused, but instead offered a free drink, to which I graciously declined.

After a further half an hour (already 1 hour and 30 minute wait by this point) our table were fed up and collectively asked for a refund, and all 7 of us got up to leave. We were AGAIN denied a refund, and instead offered hotel vouchers. We were then told by the manager that "the meals were just being plated up" so we agreed to the vouchers and all went back to our seats for our meals. A further half an hour passed (almost 2 HOURS WAIT TIME by this point - 8pm) no meals in sight.

Eventually after 2 HOURS after first ordering our mains, SOME of our meals came out (however 2 steak meals were nowhere to be found). Out of 4 of us who ordered schnitzels, 2 were RAW and pink on the inside. As 2 of those 4 people who ordered the schnitzel were pregnant (myself included!) you can understand our absolute disgust. We found it almost amusing when the manager asked us if we would like 2 new schnitzels (another lengthy wait? No thank you).

We AGAIN got up to leave and demanded our money back. Out of the 7 people who ordered main meals, 1 PERSON was lucky enough to have been able to eat their dinner in entirety, and the manager begrudgingly refunded us (although we did not receive a refund for the several entrees ordered).

As a pregnant woman who had been at work all day and not eaten since 12pm, you can understand my absolute distaste with the fact that I have now gone to bed without a decent meal in my stomach.

The worst part about it is none of the above, but actually the manager's attitude towards us. We never once received an apology, although we did receive a lot of eye rolling, shrugging, sighing and sarcastic comments such as "yeah, I know" and, "well I did say sorry, it's not my fault if you didn't hear it".

Probably the worst dining experience I have ever had.

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Horrible experience, raw uncooked food, rude staff - review image 1

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